About Us:
At Parkar, we stand at the intersection of innovation and technology, revolutionizing software development with our cutting-edge Low Code Application Platform, Vector.ai.
For almost a decade, our expertise has expanded to four countries, offering a full range of software development services, including product management, full-stack engineering, DevOps, test automation, and data analytics.
Vector.ai, our pioneering Low Code Application Platform, redefines software development by integrating over 500 modular code components. It covers UI/UX, front-end and back-end engineering, and analytics for a streamlined, efficient path to digital transformation through standardized software development and AIOps.
Our commitment to innovation has earned the trust of over 100 clients, from large enterprises to small and medium-sized businesses. We proudly serve key sectors like Fintech, Healthcare-Life Sciences, Retail-eCommerce, and Manufacturing, delivering tailored solutions for success and growth.
At Parkar, we don't just develop software; we build partnerships and pave the way for a future where technology empowers businesses to achieve their full potential.
Responsibilities
- Enable customers to learn, maintain and operate our platform in complex environments
- Innovate and develop processes for successful management of our platform in customer environments.
- Assist Pre-Sales team with Proof-of-Concepts
- Build out a python script to help close a gap in a proof-of-concept or to automate a customer’s workflow
- Create documentation of Procedures, Systems design and architectures.
- Participate in customer escalations and resolve customer issues
- Perform Daily/Weekly/Monthly Operational Tasks as defined by Management.
Requirement:
- 3-6 years of experience in Technical Support analysis.
- Experience creating and maintaining monitoring systems for 24x7 production environments.
- Demonstrated expertise with Linux commands and overall Linux administration experience.
- Experience with MySQL or similar Relational Database architectures.
- Experience scripting the automation of key functions.
- Must have experience in tools in ITOM space
- Must have implemented solutions in Windows, Linux, Virtualization and Cloud monitoring
- Have exceptional troubleshooting skills.
- Show excellent communication skills (both verbal and written).
- Be a self-starter with strong organizational skills.
- Be a creative person who looks for new and innovative ways to solve problems.
- Maintain a positive and professional attitude during high profile incidents.
- Be flexible and willing to learn new technologies and applications.
- Take a proactive approach to meet client needs and SLA’s.