Job Title: ServiceNow Business Analyst & Quality Assurance Consultant
Location: Remote
Job Type: Contract to Hire
Job Summary:
We are seeking an experienced ServiceNow Business Analyst and Quality Assurance Consultant with 5+ years of experience to join our dynamic team. The ideal candidate will play a crucial role in bridging the gap between business needs and technical solutions, while ensuring the quality and reliability of ServiceNow implementations.
Key Responsibilities
Business Analysis:
- Gather and analyze business requirements from stakeholders
- Translate business needs into functional specifications for ServiceNow implementations
- Create and maintain detailed documentation, including process flows, use cases, and user stories
- Facilitate workshops and meetings to elicit requirements and resolve conflicts
- Collaborate with developers, architects, and project managers to ensure successful delivery of ServiceNow solutions
Quality Assurance:
- Develop and execute comprehensive test plans, test cases, and test scripts
- Perform thorough functional, regression, and user acceptance testing
- Identify, document, and track defects using appropriate tools
- Validate that implementations meet business requirements and adhere to best practices
- Provide detailed test reports and recommendations for improvements
ServiceNow Expertise:
- Leverage in-depth knowledge of ServiceNow modules, including ITSM, ITOM, ITBM, and CSM
- Stay updated on ServiceNow releases and new features
- Provide guidance on ServiceNow best practices and recommend process improvements
- Assist in configuration and customization of ServiceNow instances
Qualifications:
Required:
- Bachelor's degree in Computer Science, Information Systems, or related field
- 5+ years of experience as a Business Analyst and Quality Assurance professional in ServiceNow implementations
- ServiceNow Certified System Administrator certification
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency in creating detailed documentation and reports
Preferred:
- ServiceNow Certified Implementation Specialist certifications in relevant modules
- Experience with Agile methodologies
- Knowledge of ITIL frameworks
- Familiarity with scripting languages (e.g., JavaScript)
- Experience in change management and training end-users
Skills
- Requirements gathering and analysis
- Process modeling and optimization
- Test planning and execution
- Defect management
- ServiceNow platform configuration
- Stakeholder management
- Technical writing
- Presentation skills
Tools:
- ServiceNow
- JIRA or similar project management tools
- Test management tools (e.g., TestRail, QTest)
- Microsoft Office Suite
- Diagramming tools (e.g., Visio, Lucidchart)
We offer a competitive salary, excellent benefits, and opportunities for professional growth in a collaborative work environment. If you are passionate about delivering high-quality ServiceNow solutions and have a keen eye for detail, we want to hear from you!