ServiceNow Business Analyst with QA Experience

Job Title: ServiceNow Business Analyst with QA Experience

Job Duration: Long-term Term Contract

Job Location: Bay Area, CA (Hybrid – 2 Days Onsite)

Overview:

We seek a highly motivated and detail-oriented ServiceNow Business Analyst to join our dynamic team. The ideal candidate will be a crucial liaison between stakeholders and our ServiceNow development team, ensuring that business needs are accurately translated into effective ServiceNow solutions. This role requires a strong understanding of the ServiceNow platform, excellent communication skills, and a proven ability to manage requirements throughout the development lifecycle.

Responsibilities:

• Stakeholder Engagement:
  • Conduct thorough interviews, workshops, and meetings with stakeholders to understand their business requirements and needs within the ServiceNow platform.
  • Build and maintain strong relationships with stakeholders at all levels of the organization.
  • Facilitate clear and effective communication between business users and the development team.
• Requirements Gathering and Documentation:
  • Elicit, analyze, and document business requirements, functional requirements, and non-functional requirements related to ServiceNow implementations.
  • Translate business requirements into clear and concise user stories within the ServiceNow platform.
  • Create detailed process flows, use cases, and other relevant documentation.
• Backlog Management:
  • Maintain and prioritize the ServiceNow development backlog.
  • Groom user stories with the development team to ensure clarity and feasibility.
  • Assign user stories to ServiceNow developers and track progress.
• Testing and Quality Assurance:
  • Develop and execute test cases to validate that ServiceNow solutions meet business requirements.
  • Assist with user acceptance testing (UAT) and gather feedback from stakeholders.
  • Identify and document defects and work with the development team to resolve them.
• ServiceNow Expertise:
  • Maintain a strong understanding of the ServiceNow platform and its capabilities.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Proven experience as a Business Analyst, with a focus on the ServiceNow platform.
• Strong understanding of ServiceNow modules and functionalities (e.g., ITSM, ITIL, etc.).
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a team.
• Strong documentation skills.
• Certified in ServiceNow (Admin or Developer).

Preferred Skills:

• ITIL certification.
• Experience with ServiceNow development.