Job Title: Senior HCM System Administrator

Location: Chicago, IL (100% Remote)

Job Type: Full-Time

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Serve as a member of the Digital & Technology Solutions department partnering with HR and People Technology areas to support the configuration and maintenance of Workday HCM Core, Benefits, Compensation, Learning, People Experience, reporting and analytics.
Develop and implement best practices for Workday system use, including workflows, dashboards, and reporting capabilities.
Gather feedback from users, analyze workflows, and implement enhancements or customizations to meet evolving business needs. Collaborate with cross-functional teams to understand business requirements and translate them into system configurations.
Perform complex Workday configuration changes, create test scripts, and test.
Research, design, test and implement configuration changes resulting in process improvements.
Serve as a lead subject matter expert for Workday HCM products and apply knowledge to maintain effective system utilization and efficiency.
Manage Workday semi-annual releases and regular updates for HCM modules.
Monitor system performance and proactively address issues, coconsciously seek opportunities to enhance system process and improve user experience.
Facilitate change management processes, including the development of release management communication plans, implementation plans, and rollback plans for HCM products.
Investigate, triage, and troubleshoot escalated issues and system outages. Perform root cause analysis and exercise appropriate problem resolution and risk mitigation strategies.
Develop internal training materials to be used to educate functional and end users on Workday HCM functionality.
Strong working knowledge of Workday’s security configuration; Maintain Workday security design, configuration, workflow, and security administration
Stay apprised of Workday releases and new features, assess impacts and recommend adoption strategies.
Work collaboratively with technical and business stakeholders to drive the product roadmap.
Provide mentorship and direction to junior members of the technical team.

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Critical Moments of service; Meets commitments; Abides by confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

EDUCATION & EXPERIENCE:

Bachelor’s Degree in relevant technical field (Information Technology, Computer Science, Software, Engineering or related technical discipline) or equivalent combination of training and work experience

7+ years Workday HCM/Payroll experience or training required

Prior HR/Payroll functional system experience strongly preferred

Healthcare industry experience is a plus